Product support

Support

Support is limited to the downloadable template kit and its documented behavior. Billing and refund requests for completed orders are handled by Paddle Order Support.

What support covers

  • Locating files in the ZIP package
  • Documented input and output contracts
  • Reproducing a template defect with synthetic data
  • Clarifying the included installation and mapping guides

What support excludes

  • Accessing or configuring buyer accounts
  • Passwords, API keys, or other credentials
  • Custom CRM integration or workflow customization
  • Production deployment or ongoing managed service
  • Reviewing real lead or customer data
  • Legal, privacy, security, tax, or deliverability advice

Never send sensitive information

Do not send passwords, verification codes, recovery codes, API keys, identity documents, payment-card or bank details, CRM exports, customer lists, or real lead data. Support will ask for synthetic reproduction data only.

Response expectations

We aim to acknowledge product-support messages within three business days. This is a service target, not a guaranteed resolution time. Support is provided in English for the documented product scope and does not include live calls or account access.